Apothecare’s team believes in quality and best services so we make sure that the customer is served in the best way. Making sure that you are served in every best possible way following are the policies for return/refund & cancellation.
On the time of delivery if the package is damaged from outside please do not accept the package and do not sign the delivery slip. Signing of the delivery slip indicates that the package has not been damaged in transit. After opening the package if you find that the order is damaged from inside or it is different than what you ordered than you need to communicate with us through website or call center within 24 hours of receipt. We will Lodge a complaint and will get back to you within next 24 – 48 hours. On basis of your complaint, Apothecare will launch an internal investigation and the report of that investigation would be full & final. If you are eligible for return/refund than Apothecare will process the same.
If you are eligible for a refund, it will be given to you in the form of store credit.
Return/Refund Policy for Temperature Sensitive
In temperature sensitive items there is no return/refund or cancellation once shipped.
If the order you placed and received is different, In that case we will reship you the correct order.
If you return or cancel your order before payment there are no charges. After your order has been released for processing, then there is a 15% restocking fee.
Apothecare is offering 3 courier companies of the country for shipping purpose Leopard, OCS & TCS. The prices of each courier in your specific location are mentioned on our website so you can pick according to your choice. Once you have placed the order and paid we will ship the order and you will receive it within 24 – 72 hours. After placing your order, when the order has been dispatched you can track your order with your relevant courier by taking the tracking number from our website.
Apothecare is also offering, in co-ordination with a local service provider, Cash On Delivery service to its customers. For more information on the Cash On Delivery instructions, please visit the Payments Method Page. You may also visit the FAQs page for any questions that you may have.
Project by Apothecare (Pvt) Ltd
Copyright 2017 All Rights Reserved