Sehat is an affordable, convenient and secure Pharmacy that only has an online presence with proper ground operations.
Sehat was launched on 23-April-2014.
Sehat is located in Gulberg, Lahore.
Sehat offers a very simple and easy to use interface, kindly check out our how-to page for further details.
We need the details in order to comply with regulatory authorities of Pakistan.
Yes, we use the latest systems and encryption from sign-ins, order processing to data storage. All of this ensures total security and privacy.
No, our system is capable enough to let you add as many prescriptions and addresses as possible. Once you have provided us with the prescription, you can get the products delivered to any address of your choice.
No problem, it happens. Please go to our recovery page to initiate the password recovery process. Alternatively, you can call our Call Centre and request for password recovery.
Call our Call Centre and provide them your customer ID. They will verify a few details you provide at the time of registration and provide you with your email / username.
Please contact us on firstname.lastname@example.org with your enquiry.
You can head straight to our search bar located at www.sehat.com.pk.You can also find your products by using our categories navigation located at www.sehat.com.pk.If you are unsure about the product name, or type it incorrectly, the fuzzy search will try to help you as much as possible.
You can log on to our website www.sehat.com.pk Or Call at our number 0311-11 SEHAT(73428) to place an order
Yes, you can. This is especially convenient for people who are living abroad but have family, relatives and friends in Pakistan. Simply add an extra address of your loved ones in your account manager and select the relevant address at the time of order processing. Kindly note that we provide deliveries in Pakistan only.
We have systems and checks in place which ensure 0% chances of a fake or an expired product. The products are obtained straight from the manufacturers which also guarantees their authenticity.
We have a large variety of products available in our inventory, if you can’t find what you are looking for then make sure that you are typing the name correctly. If you still can’t find the product, then kindly inform us through our contact page and we will try to arrange it for you. You may even call up our Call Centre and one of our agents will try to help you find what you are looking for.
There are many reasons which can result in a product being unavailable, ranging from supply issues of manufacturers to import related problems. You can pre-order your product through our website and we will deliver it to you as it is available in the market. If the product is not listed on our website, you may raise a special order query with us. Please note that you must be registered with us to raise a special order query.
Yes we can suggest alternate of any medicine that is not available. However, we do not recommend any medicine as it requires a proper diagnosis.
We have informative material about various products which can be provided to you upon request. Kindly contact us and we will provide you the requested literature at our earliest.
Not at all, our website has a convenient scheduling feature where you can select a future date for your order. You may schedule your order up to 6 months in the future. Scheduling will also help save you from market shortages.
You cannot edit or change your order once you have completed the process of placing an order and the order id is generated. You can cancel the order at anytime before the payment is processed. Once you have made the payment we will charge you 15% restocking fee and the remaining amount would be credited into your Sehat account as store credit. We do not entertain cash refunds.
We use special packaging and gel pouches for temperature sensitive orders. With the help of these your products can stay safe and usable up to 40 hours.
Yes, we are able to provide temperature sensitive orders in over 175 cities across Pakistan.
Yes, we do. One can choose from a wide variety of vaccinations covering all major types of diseases.
You can get vaccinated at home or any other location 10am till 9pm, Monday to Saturday. Currently, Sehat only offers vaccination services in Lahore.
Qualified and trained nurses administer your vaccine for your complete peace of mind.
Yes, you will get a certificate to prove that you were administered a specific vaccination by Sehat.
There are two types of charges that will be paid by the customer:
a. One-time home visit charge (Rs. 300/-)
b. Per person charge for every vaccine (Rs. 100/-)
For instance, if a nurse visits your house to administer 4 vaccines then you must pay: charges of 4 vaccines + one visit charge
Yes, Kidlr, a social networking app developed in Pakistan, has collaborated with Sehat in scheduling home-based vaccinations for their customers.
Yes, we do. You can ask your questions from our team of pharmacists through our call centre, website and email.
We have qualified pharmacists with many years of consultation experience to answer all your queries regarding medicine use.
Our pharmacists can provide you with their expert advice on prescriptions, dosage, prevention and effects of various diseases and products.
Companies should use Sehat for decreased expenses and to avoid frauds that are associated with the entire process of medicine procurement to bill settlement.
All small, medium and large companies operating in Pakistan can use our platform.
We offer a wide range of convenient and cost saving services through our corporate platform.Get in touch with us and we will get back to you on what we can offer.
Kindly drop in your query at email@example.com, and we will get back to you at the earliest.
You can easily pay for your order by following simple payment instructions that are shown at the end of the order. You can View payment instructions against all orders on our Payment Methods page.
We provide all payment methods one could imagine, check out our Payment Methods page for detailed information and usage.
Kindly contact us through our contact page and we will try to resolve your issue as early as possible.
Due to the sensitivity and costs involved, this payment method is not available for cold chain products.
Our prices are already competitive and have discounts already applied to them. We however launch various promotions on a regular basis for our customers, keep visiting our website and Facebook page regularly to stay informed about upcoming promotions.
After you have made payment for your order, depending upon your selected payment method, we verify the received payment amount. We have to ensure that the right order amount is entered into the system against the correct order or customer. This is also why we strongly advise to enter your Order ID and/or Customer ID as reference for your payment. Furthermore, the time span for entering and verifying the entered payment method is within that of bank working hours, so you might also face delay in updation of order status if payment is made near closing hours of bank working hours.
Yes, we can deliver anywhere in Pakistan by utilizing all the major courier and logistics companies.
No, we don’t. We however are able to accept your orders from abroad as long as the delivery address is in Pakistan.
Absolutely, just add as many addresses as you want in your account manager and we will gladly provide delivery to the specified addresses.
Our delivery charges are very nominal and vary from city to city, kindly check out our shipping calculator to calculate your charges.
Usually your order should be delivered to you within 24 – 72 hours.
Your order will be delivered to you through leading courier and logistics providers. The products are packaged in secure and safe boxes.An invoice containing details of the products is included inside the package. We take your privacy seriously.
Kindly call our call center or send us your complaint through our contact page and we will inform you about its current status.
Yes, we ship orders free of charge if they meet certain criteria. Generally, an order qualifies for free shipping if it has a higher price to weight ratio against the final destination.
Qualifying for free shipping depends on the weight of the items and the location being delivered to, these are calculated for all the products on our website when you are checking out. Place your order to see if it qualifies for free shipping or not.
No, free shipping is not provided on any cold chain order.
Your order would be delivered either by OCS, TCS or Leopards and Cash on delivery. The choice is yours dependent on which delivery services are available for your destination and product type.
Cash On Delivery is available across Pakistan.
Cash On Delivery is only offered on orders where the amount is less than Rs. 30,000. We do not offer this service if your order contains cold chain items.
No we do not ship to P.O Boxes, as there will be no one available to sign the delivery note.
Please read Shipping/Return & Refund Policy in our policy section.
We cannot advise you in any capacity in this matter. You should not take any medication without consulting a doctor first. For further assistance please consult Disclaimer.
Yes, we do these items. We have taken special precautionary steps from the time we receive them from the manufacturer till the time of delivery to the customer, to ensure their condition and temperature is maintained as per recommended by the manufacturer. Special packing material is also used to maintain the temperature even during delivery. In case of expensive items the packing reduces risk of breakage or damage.
You can file a complaint through our call center, contact page or email.
We try our best to resolve your complaints within 24 hours. Although, the resolution time may vary depending on the nature of the complaint.
Your order can only be returned without incurring any charges if it doesn’t contain what was ordered or it was damaged when delivered. Apart from these scenarios, you will be charged a 15% restocking fee for returns.
Once your product has been returned, we will refund your amount back to your store credit after deducting the necessary charges.
We don’t provide such facility, however your amount will always be available in your store credit unless and until you utilize it.
Kindly inform us about it on our call center or email and we would try to replace it for you.
There are many products that can be provided without a prescription but if your required product needs one then we won’t be able to process your order without it.
There are many ways which you can utilize to send us the prescriptions, kindly view our “Methods of Prescription Submission” for a list of available submission options.
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